Best selling author of The South West Airlines Way. Professor, Brandeis University, Heller School Executive Director
Dr. Gittell’s discovery of relational coordination and its performance effects is documented in The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (McGraw-Hill, 2003), and in High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill, 2009). She conducted an workshop for 150 senior colleagues at Mega during the annual event ” Minds We Share Jan 2013″. The workshop was focused on how South West Airlines uses the Power of Relationships to Achieve High Performance.
So impressed with the work that Mega is doing and with the quality of the team that CEO Vivek Dhawan has put together. It appears to me that Mega’s leadership has been using the principles of relational coordination to build connections within and across the regional teams and with the local stakeholders they serve – all toward the shared goal of promoting greater health and wellness with greater efficiency
http://rcrc.brandeis.edu/
http://www.jodyhoffergittell.info/